Most of our EBR's were remote even before COVID, but now of course remote has moved from optional to required. I have seen changes in both directions: Some customer exec's are so busy either thriving or surviving, and need reminders of the benefits they are still gaining from our solution. Even if that leads to a contract pause, contract(ion), or other slowdown, it is a dialog.
Other customer exec's are turning every penny so often they become copper wires, and do want to talk. Same converdsation based on value, but no challenges getting their attention.