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  • Depends on which point in the journey and what the trigger is, but generally the goal is to drive engagement - using the portal/data, attending a training session, offering feedback, etc. ------------------------------ Wyatt Taylor Wood Mackenzie -- ...

  • Smart! ------------------------------ Brian O'Keeffe Digital Engagement Manager Egnyte ------------------------------

  • What's your goal? I would want to know that before offering suggestions or best practices. ------------------------------ Brian O'Keeffe Digital Engagement Manager Egnyte ------------------------------

  • Hi all - we're early stage CS and working on implementing automated engagement and tech touch journeys. Can anyone share any resources, best practices, tips, or examples of really effective email templates/formats for CS engagement? Even just principles ...

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  • I am trying to compile a list of CS productivity hacks, tools, or tips you might have .... Figured out a way to organize your customer emails in Gmail so you don't get overwhelmed? Please share. Have a cool (free) chrome extension that has made your ...

    1 person likes this.

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