Customer Success Leadership Community

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  • Good Morning GGR - What a 2020. When this community launched, we never thought we'd be here almost 11 months later with nearly 5,000 members, weekly Office Hours, a growing podcast, and relationships that will span our careers. We've always been transparent ...

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Latest Discussion Posts

  • I start earlier in the process and benchmark customers along a baseline of the "typical" customer (Different from ICP). Now globally I can see as a CS leader who the exceptional customers aka Champions are and dig deeper into what makes them so successful. ...

  • Thank you Mark! Going to take the "keep it simple approach" for sure! ------------------------------ Krista Lugo Asset Panda, LLC ------------------------------

  • Hi everyone, Today I was joined by 12 CX experts for an interactive peer-group discussion on VOC. Here's the link to the recording: https://www.youtube.com/watch?v=MRm2IrafaiI&feature=youtu.be And the link to the slides: http://www.kickstartall.com/wp-content/uploads/2021/03/VOC-Discussion-3.3.2021-1.pptx ...

  • Thank you, Steve! Hope it was helpful. Here's the link to the recording: https://www.youtube.com/watch?v=MRm2IrafaiI&feature=youtu.be And the link to the slides: http://www.kickstartall.com/wp-content/uploads/2021/03/VOC-Discussion-3.3.2021-1.pptx ...

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  • Thanks for setting up, facilitating, and driving an excellent discussion, @Mike Gospe !​ What's the best way to avoid drowning? Have a lifeboat! This hour provided excellent guidance for anyone looking to reduce "treading water" with the day-to-day interactions ...

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