Hi everyone, we have started helping enterprises in Indonesia with Feedback solutions with our CX product. And our current state of customer success starts from pre-sales till upselling.
As we provide custom solutions it involves a lot of tech communications between clients and CS team. However we are facing a consistent problems of clients asking for more customizations as a Scope is not defined.
Has anyone in the community gone through this process at a SAAS startup and uses any format for Scope of Work and getting it finalized even before the tech team involvement.
If yes could you please... (More)