Hi - I like this approach. Customer Success at my new company is going to look different than it would in most companies (things like account ownership, overlap with the AMs, etc., are all things I have to take into account and work around). Plus, our software is an on-premise solution, which means the "automated health scoring" that most CS platforms offer isn't really of value to me. I love the focus on business needs and then requirements, vs starting with "Oh cool, look at this nifty doo-dad!" ...