Would love to hear from the community. Here's a story:
Today, I had a customer who experienced these challenges:
- original CSM was unengaging and unresponsive so they requested a CSM change. They got me.
- Things improved and they were comfortable doing a one year extension to see how things continue to progress.
- Major outage changed their tune
- They wanted to go month to month (so at least we are keeping them and I have an opportunity to repair value)
- We told them they can't because one of their products is outsourced and doesn't allow month to month so they were... (More)