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Office Hours
Office Hours

Every Thursday at 11:30am EST we connect leaders to leaders. 

As we move forward, there will be a natural bridge between the online and offline discussions that are happening. This will be an area where we post follow ups from our weekly discussions for future reference. 

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Dive into a specific topic to learn more, we don't bite.

Ronald Krisak
Director of Customer Success at Longbow Advantage

Office Hours recordings

Is there a place on the community where the recordings of office hours are posted?  @Jeff Breunsbach 

Jeff BreunsbachFounder
Managing Partner | Customer Imperative

[CALL FOR TOPICS] What should we discuss in CS Leadership Office Hours this week?

We're doing a call for topics for our CS Leadership Office Hours call this Thursday June 25 at 11:30am EST.

In the comments below, write out the topic you'd be most interested in talking about with fellow leaders. 

If you see a topic that resonates, go ahead and click that heart button!

 

@Alex Farmer @Brian Hartley @Gabriel Fallas @Alex Turkovic @Matt Timmins @Phyllis Windham @Sara Robba @Jung Kim 

Jay Thonour
Senior Customer Success Manager

Champion's View of Negative Comments to Feedback

Great discussion during the #CSleadershipofficehours 11 Jun 2020. This was posted on Linkedin, @Jay Nathan , suggested I post this here as well.  

Sometimes, I have found my customer champions worried about negative comments more than us, as part of feedback gathering. 

A considerable amount of effort was spent, convincing about the usefulness of negative comments.

Have you had this situation? How did you handle this?

Melissa Flygare
ClientSuccess - Building Relationships that Last

State of Customer Success

Hi everyone!  We are doing a "State of Customer Success" survey & want to hear from as many awesome CS professionals as possible!  

Plus, if you take the survey you might even win one of the cool Apple products we're giving away!  

https://www.linkedin.com/feed/update/urn:li:activity:6676484131771179009/