Would love to hear from the community. Here's a story:

Today, I had a customer who experienced these challenges:

  • original CSM was unengaging and unresponsive so they requested a CSM change. They got me.
  • Things improved and they were comfortable doing a one year extension to see how things continue to progress.
  • Major outage changed their tune
  • They wanted to go month to month (so at least we are keeping them and I have an opportunity to repair value)
  • We told them they can't because one of their products is outsourced and doesn't allow month to month so they were... (More)